A large majority of Tizz & Tonic intimates are made in our own studio in Bremen, Germany. We also work with small manufacturers in Berlin and in the North of Portugal.

We aim to ship out all orders within 1 week - generally most ship within a few days.

Tizz & Tonic is not a fast-fashion brand, and that’s a good thing. Your items are not stocked somewhere on a warehouse shelf but more often than not, are still on our studios workbench. Making limited collections and items made-to-order means avoiding overstock or dead-stock items.

Once your order is handed over to the post you will receive a confirmation email which will also include your tracking code. With this code you will be able to track your package along the way.

€4.99 DHL Kleinpaket (1-3 Days Tracked)

€5.99 DHL GoGreen 🌱(1-3 Days Tracked)

Denmark, Austria, Belgium, France, Luxemburg, Netherlands, Austria, Poland & Czech Republic, Slovenia, Spain, Sweden, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Hungary, Italy, Slovakia & Romania

• €9.99 Warenpost International Premium (2-5 business days)
  
• €14.99 DHL Paket International Premium GoGreen 🌱 (1-3 business days)

Liechtenstein, Switzerland, United Kingdom & Norway

• €12.99 Warenpost International Premium (3-5 business days)
  
• €24.99 DHL Paket International Premium GoGreen 🌱 (2-4 business days)

• €14.99 Warenpost International Premium (5-10 business days)
  
• €44.99 DHL Paket International Premium GoGreen 🌱 (5-7 business days)

Customs fees, duties, and taxes are determined by your country's regulations and are the responsibility of the recipient. Unfortunately, Tizz & Tonic has no control over these charges and cannot cover or predict them. We recommend checking with your local customs office for more information before placing your order.

If your package cannot be delivered due to an incorrect address or not being collected on time, it may be returned to our studio. In such cases, we will contact you to confirm the shipping address and can re-ship the package; however, courier/shipping fees will need to be re-charged. Alternatively, if re-shipping isn’t convenient, we can issue you a store credit for the value of the items once the package has been received at our studio.

Once your order has been shipped you will receive an email confirmation which will include a tracking number. Simply click on your tracking code to trace your package during its journey. 

If you're link isn't working through the confirmation email, you can simple copy the tracking number and trace it directly on via Deustche Post here or DHL here.

For hygienic reasons and for the health and safety of our team and our customers, we do not accept returns on any underwear (panties), boxers or socks.  

All sale and clearance items are final sale.

We accept returns on soft bras, tank tops and robes.

If your bra or tank-top order doesn’t fit or you’ve simply changed your mind, you can send returnable items back to us within 14 days of receiving them. All returned items will be refunded in the form of a store credit amount spent on the returned item(s) or a direct refund to the original payment method. The choice is yours.

If you need to make a return on your tops or bras please follow these simple instructions:

• Login to your customer account, find your latest order and click 'Request Return'
• Package up items you want to return (in the best case, re-use the mailer or box the item(s) arrived in)
• Include your name and/or order number somewhere in the package so we have a reference
• Ship with your courier of choice back to our studio :

Tizz & Tonic
Hermann-Ritter-Str. 112 Loft 1.18
28197, Bremen
Germany

• Once the package has arrived and been accepted we will issue your refund to the original payment method within a 7-10 days of receiving your returned item(s)
• As a small, slow fashion brand, every item we make has value. We charge a 10% restocking fee on returned items to help us carefully inspect, repackage, and restock.
  

IMPORTANT:

Item(s) can only be returned within 14 days from the time you received them. Anything past this date will unfortunately not be accepted.

The shipping costs on the returned item(s) must be covered by you as we do not offer free returns.

Please keep in mind that we cannot accept returned items that have been marked and/or damaged by deodorant, make-up or perfume. Returns that arrive damaged will not be accepted so please make sure to give it a once-over before packing it up. 

If you have any questions about our return policy or need help selecting a size before purchasing please reach out to us - we are happy to help!

Orders can be cancelled for a full refund within 24 hours of purchase. After 24 hours, all orders are final and cannot be cancelled. If you need to make changes or adjustments to your order please contact us no later than 24 hours after placing your order. 

Quality and a great customer experience is really important to us but of course, sometimes things can be missed. If you have an issue with your order like faulty fabric or received the incorrect item(s) or size(s) please contact us with 48 hours of receiving your package so we can get it sorted for you ASAP.