A large majority of Tizz & Tonic items are made in our own studio in Bremen, Germany. We also work with small manufacturers in Berlin and in the North of Portugal. 

All Tizz & Tonic pieces are shipped directly from our studio in Bremen, Germany - no warehouses, no drop-shipping. We’re a tiny (but mighty) brand that makes many items to order or in small batches.

There's a pretty good chance we're sewing your undies right now!

As of autumn 2026, we're making almost everything ourselves in our little Bremen studio. In previous years, we worked with small production partners in Portugal and Berlin, and we're currently looking for new partners to support us again.

In the meantime, it's all hands on deck here in Bremen.

Here's how it works:

1. Day 0: You place your order. Amazing, thank you.
2. Day 1-2: We gather our orders and put together our production lists, grouped by colour and print.
3. Day 3-7: Your items head into production, where they're cut, sewn and finished.
4. It's go time! Once everything is ready, we pack your order and send it on its way.

Because so much of what we sell is made to order, please allow around one week for production before shipping.

We know waiting isn't everyone's favourite activity (we're pretty impatient ourselves), but we're working hard to get your new undies out the door as quickly as we can.

And as we say in German: Vorfreude ist die schönste Freude! The anticipation is half the fun.

Our printed fabrics are digitally printed in small batches in Istanbul.  Ordering smaller quantities allows us to test new designs without ending up with rolls and rolls of fabric that nobody wants. Less guessing, less leftover stock, and more room to try something new.

Our solid-coloured organic cotton fabrics come from a supplier in the Netherlands.

We've also worked with sample rolls from SANKO in Gaziantep, Turkey, which is where our micromodal fabric comes from.

Transparency and thoughtful production is one of the core elements of what makes TIZZ & TONIC so cool and an open and trustworthy brand. We spend extra funds and time sourcing well-made, healthy and quality fabrics. We only want the best for your ass. 

Good question! We use certified organic cotton fabrics, but there's a difference between buying certified fabric and having a fully certified finished product.

Our little production studio in Bremen isn't GOTS-certified (Global Organic Textile Standard), which means we can't label our finished undies and bras as GOTS-certified. And while we'd love to have all the official labels, certification comes with costs and administrative requirements that are currently a bit much for a business our size.

What we can do is show you what happens behind the scenes! We share little glimpses of our production process, from cutting fabric to sewing your undies, over on Instagram. Come have a peek at @tizzandtonic. We're pretty much always making something.

A little TLC goes a long way!

To keep your undies and bras looking their best, turn them inside out before washing and pop them in with other soft items like T-shirts, pyjamas and similar fabrics. Try to avoid washing them with rougher items like jeans, zippers, buttons or anything that might rub against the fabric.

Our printed undies and bras feature digitally printed designs using water-based inks. To keep those prints looking fresh, we recommend washing at 30°C with a mild detergent. No need for heavy-duty soaps or super-hot washes. 

And if you're washing your bras, a laundry bag is always a good idea.

We aim to ship all orders within 4-7 business days (Monday to Friday) and if they’re ready sooner, they’ll be on their way even faster.✌🏼Larger orders with multiple soft bras or tops can take a day or two longer.

Tizz & Tonic isn’t fast-fashion (and that’s literally the entire point). Many pieces are finished right in our studio, not pulled off a warehouse shelf. Limited runs and made-to-order styles mean no overstock, no waste - just what you actually want. But this also means we need a bit more time to get your items together. 

Once your order is with the post, you’ll get a confirmation email with a tracking code so you can keep an eye on its journey.

(BTW if you are in a rush shopping for a gift and this timeline doesn't suit you, consider purchasing a E-Gift Card that arrive in your inbox instantly!)

€4.99 DHL GoGreen 🌱/ Kleinpaket (1-3 Days Tracked)

€6.99 DHL GoGreen PACKSTATION 🌱(1-3 Days Tracked)

Due to the new EU PPWR packaging law, from August 12 we’re sadly pausing shipping to most EU countries. Germany + the Netherlands are unaffected and it’s business as usual for Liechtenstein, Luxembourg, Switzerland, United Kingdom, Norway and North America. 

We love you, Tizz fam across borders! 💘 Please stay posted for updates.

• €8.99 Netherlands Warenpost International Premium (2-5 business days)
  
• €14.99 DHL Paket International Premium GoGreen 🌱 (1-3 business days)

Liechtenstein, Luxembourg, Switzerland, United Kingdom & Norway

• €9.99 Warenpost International Premium (3-5 business days)
  
• €29.99 DHL Paket International Premium GoGreen 🌱 (2-4 business days)

Canada

• €15.99 Warenpost International Premium (5-10 business days)
  
• €44.99 DHL Paket International Premium GoGreen 🌱 (5-7 business days)

USA 

• €36.99 DHL Paket International Premium GoGreen 🌱 (5-7 business days)
  

Customs fees, duties, and taxes are determined by your country's regulations and are the responsibility of the recipient. Unfortunately, Tizz & Tonic has no control over these charges and cannot cover or predict them. We recommend checking with your local customs office for more information before placing your order.

If your package cannot be delivered due to an incorrect address or not being collected on time, it may be returned to our studio. In such cases, we will contact you to confirm the shipping address and can re-ship the package; however, courier/shipping fees will need to be re-charged. Alternatively, if re-shipping isn’t convenient, we can issue you a store credit for the value of the items once the package has been received at our studio.

Once your order has been shipped you will receive an email confirmation which will include a tracking number. Simply click on your tracking code to trace your package during its journey. 

If you're link isn't working through the confirmation email, you can simple copy the tracking number and trace it directly on via Deustche Post here or DHL here.

If you need to make a return simply scroll to the bottom of this page and click “Submit withdrawal”. Have your email address and order number handy.

Send your return to our studio:

TIZZ & TONIC
Hermann-Ritter-Str. 112, Loft 1.18
28197 Bremen
Germany

Once your return has arrived and been accepted, we'll be in touch and process your refund to your original payment method within a few days.

💌 A little note from the TIZZ team

Many of our pieces are made to order, cut and sewn right here in our Bremen studio specifically for your order. We're a very small team, so every return has a real impact on the time, materials and work that go into what we make.

That's why we'd really appreciate it if you considered an exchange or store credit instead of a refund. It's a small choice that makes a big difference to our business and helps us continue producing in small quantities rather than stocking piles of inventory.

Of course, the choice is entirely yours, and your refund rights remain unchanged. 

The Legal Stuff 

You have 14 days from receiving your order to exercise your right of withdrawal. Returns must meet our return conditions, and hygiene-related exclusions may apply.

Please return eligible items unworn, unwashed and free from makeup, deodorant, perfume marks or damage. If items are returned with signs of wear, scents or damage we will not be able to accept the return. 

Many of our pieces are made to order, cut and sewn right here in our Bremen studio specifically for your order. We're a very small team, so every return has a real impact on the time, materials and work that go into what we make.

That's why we'd really appreciate it if you considered an exchange or store credit instead of a refund. It's a small choice that makes a big difference to our business and helps us continue producing in small quantities rather than stocking piles of inventory.

Of course, the choice is entirely yours, and your refund rights remain unchanged - but if you do opt for a store credit or refund good karma and a small surprise await. 

Need a different size or fancy swapping for another style? We'd be more than happy to help. We actually really appreciate exchanges over refunds, especially since so many of our pieces are made to order just for you.

We work with small batches and limited fabrics, so exchanges depend on what's still available, but we'll always do our best to find something that works for you.

And as a little thank you for choosing an exchange, we'll cover the shipping cost of sending your new item your way.

Just pop us an email at hello@tizzandtonic.com and we'll get it sorted together.

If your order included a free gift based on a minimum spend (e.g., €50 or more), and you return items that bring your total below that threshold, the free gift must also be returned in its original, unused condition.

If you choose to keep the gift, the retail value of the item will be deducted from your refund.

Quality and a great customer experience is really important to us. If you have an issue with your order like faulty fabric or received the incorrect item(s) or size(s) please contact us with 48 hours of receiving your package so we can get it sorted for you ASAP.

Hey, it happens to the best of us! If you've just placed an order and noticed you added the wrong size or the incorrect shipping address please get in touch with us ASAP! We will do our best to accommodate the changes before your package leaves the studio. Our email is hello@tizzandtonic.com - you can also respond directly to your order confirmation email.

Orders can be cancelled for a full refund within 24 hours of purchase. After 24 hours, all orders are final and cannot be cancelled. If you need to make changes or adjustments to your order please contact us no later than 24 hours after placing your order.