Terms & Conditions

Terms & Conditions


Publisher and responsible:

Tizz & Tonic
Imke Hanscomb 

Hermann-Ritter-Straße 112
Bremen 28197

Telephone:  +49 (0) 179 4536148
Email: hello [at] tizzandtonic.com
Tax number: 60/227/07009
USt-ID: DE 317057263

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.tizzandtonic.com website (the "Service") operated by TIZZANDTONIC ("us", "we", or "our").

This is to protect the content and to claim ownership of our images and branding content of the TIZZANDTONIC website.


By accessing and/or visiting tizzandtonic.com you are consenting to our Terms & Conditions of the use of the Service. Which is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you are in disagreement with any part of the Terms then you may not access the Service(s) of the site.

tizzandtonic.com provides a website where users may purchase products related to undergarments and loungewear. Use of tizzandtonic.com including all materials presented are subject to the following terms and conditions. 

To access or use the Site, you must be 18 years or older and have the necessary power and authority in order to enter into our Terms and Conditions. Children under the age of 18 are prohibited from using the Site without the consent of your parents and/or guardian of the agreements.

Information provided on the Site and are subject to change. TIZZANDTONIC makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current or error-free. TIZZANDTONIC disclaims all liability for any inaccuracy, error or incompleteness in the Content.

In order to use the Service, you may be required to provide information about yourself including your name, email address, and other personal information. Therefore, you agree that any information you give to tizzandtonic.com will be accurate, up to date, and correct. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws. TIZZANDTONIC, reserves the right to refuse service based on your endowment of inaccurate account information.
You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only.

Our Service may contain links to third-party web sites or services that are not owned or controlled by TIZZANDTONIC.

TIZZANDTONIC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that TIZZANDTONIC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We may terminate or refuse service to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach our stated Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

All content provided on the Site and in the Service, including all products, text, and photographic materials are the intellectual property of TIZZANDTONIC. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit any of the content of the Site or the Service, in whole or in part without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, at to pursue all available legal remedies against you if you are caught violating this intellectual property policy.

The general terms and conditions apply to consumers for the dispatch of goods within the Federal Republic of Germany and the European Union. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Once a purchase has been made, we will email you to confirm your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

TIZZANDTONIC will accept merchandise in its original unused condition, excluding underwear (panties) and accessories, for exchange for a store credit when accompanied by the original sale confirmation email or invoice, within 14 days from the ship date. After 14 days, we cannot accept returns. If that is the case, please contact us at hello@tizzandtonic.com. The customer must return all products unwashed and as original as possible.  We also ask that no labels and tags attached to the product be removed when trying it on. Underwear should of course be tried on over your own underwear and the hygienic liner should not be removed. We cannot accept returns on underwear if the hygienic liner has been removed or damaged. 
All sale and discounted items (promotion code applied) are considered final sale and not eligible for refund or exchange. All sale items are considered final sale.
All refunds will be given in the form of a store credit of the amount spent on the item(s), excluding shipping costs. We do not give returns in the form of monetary value. TIZZANDTONIC is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund. If we are processing an exchange, you will be notified of shipment and tracking information.
TIZZANDTONIC reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

We work to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

We reserve the right, at our discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 day of notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. Additionally, if you do not agree to the new terms, please stop using the Service.



Last updated: September, 2023

This is for the protection of our wonderful customers, basically that TIZZANDTONIC will protect the information provided to us (by you) and promise not to spam you and not sell it to a third party.

We at shoptizz.com. (“TIZZANDTONIC,” “we,” “us,” or “our”) have created this privacy policy to protect how information you provide to us. This Privacy Policy applies to our information collection and use practices: online when you visit any of our website, and offline when you provide information to us.

Acceptance of Terms
By visiting any of our Website, you are agreeing to the terms of this Privacy Policy and the accompanying Terms and Conditions, both of which govern your use of the Websites. By providing us information offline, you are also agreeing to the terms of this Privacy Policy.
The Information We Collect

In the course of operating the Website and/or interacting with you, we will collect (and/or receive) the following types of information.


When you sign up to purchase any product, you may be required to provide us with personal information about yourself, such as your name, address, email address, and phone number. We do not collect any personal information from Visitors when they use the Websites unless they provide such information voluntarily. All information we collect and/or receive under this section is collectively called “Personal Information.”


When you place an Order, you must provide us with certain information about the products you are seeking to purchase. Such information is collectively called “Order Information.”


When you wish to purchase a product or service, you will be required to provide certain information in addition to the Personal Information and Order Information noted above. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” Although we will have access to the Billing Information, it will also be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use.

We use the Personal Information, the Order Information, and the Billing Information (collectively, the “Information”) to provide our services; to process Orders; to administer our rewards and promotional programs; to maintain and improve our Websites and services to you; to solicit your feedback; and to inform you about our products and services and those of our third-party marketing partners.

We take reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Websites may not be secure, and you should therefore take special care in deciding what information you send to us via email.

Tizz & Tonic Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tizzandtonic.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@tizzandtonic.com or by mail using the details provided below:

Hermann-Ritter-Straße 112
Bremen 28197

Hey, ich bin Imke.

Ich bin die Lead-Designerin und Kreativdirektorin von Tizz & Tonic. Ich arbeite schon mein halbes Leben lang in der Bekleidungsindustrie und habe meine erste erfolgreiche E-Commerce-Marke im jungen und ehrgeizigen Alter von 15 Jahren gegründet und später zwei Kollektionen auf der Alternative Fashion Week in Toronto vorgestellt.

Ich bin ein Alumni des George Brown College, wo ich mein Studium in Modetechnik und -design in Toronto, Kanada, abgeschlossen habe. Mein Designstil ist es, Schönheit auf auffällige, aber einfache Arten zu kreieren. Ich schätze Looks, die gehoben und lebensfroh, aber nicht übermäßig komplex sind, weshalb die Ästhetik von Tizz & Tonic genau das ist - gewagte Basics mit einem Twist.

Yanna Hanscomb Co-Founder of TIZZ & TONIC

Hey, ich bin Yanna.

Ich schätze, ich bin die Nicht-Fashionista im Tizz & Tonic Team.

Mein Schwerpunkt bei der Marke liegt auf dem Thema Nachhaltigkeit. Mein Bildungshintergrund ist ein Bachelor-Abschluss in Biologie, der durch einen Tauchgang ausgelöst wurde, bei dem mich eine junge Meeresschildkröte fast in die Nase gebissen hätte. Der Anblick dieser zauberhaften kleinen Meeresschildkröte faszinierte mich und ich wusste sofort, dass ich etwas tun wollte, das dieser alten Art und dem Ökosystem, in dem sie lebt, hilft. Ich wusste nicht, dass mich das in die Modebranche bringen würde.

Zusammen mit Imke, ihrem Auge für Design und meiner Leidenschaft für die Umwelt sind wir ein ziemlich cooles Team und ich glaube, dass die Zukunft der Mode diese beiden Aspekte beinhalten sollte.

Produktions- und Designstudio Bremen

Da wir ein kleines und vielbeschäftigtes Team sind, bieten wir derzeit keinen Einkauf vor Ort oder Besuche in unserem Designstudio an. Vielen Dank für euer Verständnis!

Diese Geschäfte verkaufen ausgewählte Artikel von Tizz & Tonic. Bitte kontaktiere die Läden, um zu erfahren, was sie derzeit auf Lager haben. 

Produktion & Design Studio: Hermann-Ritter-Straße 112 Loft 1.18 28197
Kontakt: hello@tizzandtonic.com / + 49 179 4536148 
Social: @tizzandtonic

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