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FAQ

Order Processing Times

How long will it take to process my order?

What is a 'pre-order?' Or what are 'pre-order' items?

What if I combine pre-order item(s) with a ready to ship item(s)?

Can I cancel my order?

Shipping

How long will the shipping take?

How much is domestic shipping? (Germany)

How much is international shipping?

Do you ship to my country?

How can I track my parcel after dispatch?

Can I pick up my order in Bremen?

Returns & Exchanges

What is your return policy?

Can I exchange an item?

Do you offer refunds?

What about sale items? Are they returnable?

There is a problem with my order. What now?

Sizes & Garment Care

What sizes do you carry?

How do I care for my garments?

How will I know if the garment will fit me?

Custom

I saw something on website/social media that I can't find on the website?

Custom

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